Introduction

Welcome to AssayX. Your privacy and trust are of utmost importance to us. This Privacy Policy outlines our commitment to protecting the privacy and security of your personal information. It details the approach AssayX takes in collecting, handling, and using your personal data, as well as the controls and choices you have regarding the provision and management of your information.

Data Collection

When you engage with AssayX, we may collect various types of information, both personal and health-related. Personal information encompasses any data that can be directly associated with you, such as your name, email address, and contact details. Health-related data includes all the information you voluntarily enter into the app, such as blood test results and health metrics, which are essential for the personalization of our services.

Use of Data

The personal data we collect serves a vital role in our service delivery. We utilize this information to facilitate the functions of AssayX, ensuring you receive accurate health insights and personalized recommendations. Our use of data extends to improving existing services and developing new offerings. With the help of advanced AI algorithms, we analyze health data to create tailored health experiences for you. We may also use your contact information to communicate with you about app updates, service information, and health tips, unless you opt-out of such communications.

Data Sharing and Disclosure

AssayX holds your personal information in the strictest confidence. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information for their independent use without your consent, except to provide the products or services you’ve requested. Your data may be shared with trusted third-party service providers who assist us in operating our app, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our app policies, or protect ours or others’ rights, property, or safety.

Data Security

To protect your personal information, we employ a variety of security measures, including encryption and authentication tools, consistent with current industry standards. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security and encourage you to take steps to protect your personal information, especially when sharing sensitive health data.

User Rights

You have certain rights in connection with your personal data, including the right to request access to the data we hold about you, to correct or update your information, to withdraw consent to our use of your data, to object to certain processing activities, and to request the deletion of your information. You can exercise these rights at any time by contacting us through the app.

Account Deletion

At AssayX, we give you full control over your personal information. If you decide to delete your account, you can easily do so directly within the app by following these steps:

Go to ‘My Profile’.
Tap on ‘Delete Account’.
Read the account deletion information carefully.
If you agree, confirm by tapping ‘Delete Account’.
Alternatively, you can request the deletion of your account by contacting us at delete@assayx.ai. Upon receiving your request, we will promptly initiate the process of permanently erasing your profile and all associated personal and health data. We are dedicated to handling your request as swiftly and efficiently as possible.

Please be aware that the deletion of your account is irreversible. While we ensure the complete removal of your data upon request, AssayX reserves the right to retain certain information as necessitated by legal obligations, to prevent fraud, resolve disputes, enforce our User Agreement, or for essential business purposes such as record-keeping and completing any pending transactions. These actions are in compliance with applicable laws and regulations.

Rest assured, any retention of data will be minimal and only for the purposes explicitly permitted by law.

Changes to Privacy Policy

AssayX reserves the right to amend this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. We will make the revised policy accessible on our platform, and if the changes are significant, we will provide a more prominent notice or obtain your consent as required by law.

Contact Us

Your feedback is important to us. If you have questions or concerns about our Privacy Policy, or our practices with regards to your personal information, please contact us via the support feature within the AssayX app. Our dedicated team will be more than happy to assist you and address any issues you may have.